TuTu Gift

We currently ship to the following regions through our logistics partners:

Americas: United States, Canada, Mexico, Brazil
Europe: United Kingdom
Asia: Philippines, Thailand, Malaysia, Singapore, Indonesia, Taiwan region, Hong Kong region, Japan, South Korea, Vietnam, Saudi Arabia
Oceania: Australia, New Zealand

If your region is not listed, please don’t hesitate to contact us! We can arrange special delivery options upon request.

After your order is dispatched, delivery typically takes an average of 9 days, ranging from 2 to 15 business days depending on your location’s proximity.
Please note: Orders that include a “Packaging Video” service may require slightly longer processing and delivery time to ensure the video quality meets our high standards.

Once your order has been shipped, a shipping confirmation email containing your tracking number and details will be sent to the email address provided during checkout. Please allow a short period for tracking information to update in the carrier’s system after dispatch.

For any questions, order updates, or support, feel free to reach out to us on TikTok or Instagram at @tutudiygift @tutugift
You may also email us at: joyboxplaay5@gmail.com.
We’ll do our best to reply as soon as possible ❤️

Shipping times and fees may vary based on destination, parcel size, and courier conditions. By placing an order, you agree to the following terms:

· All items are curated surprise products, and item selection varies between orders.
· Due to the nature of lucky scoops and gacha-style items, all sales are final and non-refundable.
· We cannot guarantee specific items unless explicitly stated. Any preferences shared will be considered but are not guaranteed.